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1. Please check if the charging base is connected to the power supply.
2. Please check if the charging shrapnel of the charging base are stained or damaged, resulting in poor contact.
3. The battery may be over-discharged. For the first use, it need to be charged for 6 hours. After that please observe if the indicator light flashes.
When the battery level of the robot is lower than 20%, indicator will show in red, meaning it needs to be charged.
If the above cannot solve your question, please contact customer support.
Test data obtained from tile floor environment
Quiet: 140 minutes
Standard: 125 minutes
Powerful: 100 minutes
Max: 88 minutes
After the robot is fully charged on the charging base, it will automatically shut down the host program and put the robot into a standby state. The power consumption will be very low. This is the same situation as the mobile phone charging process. It will automatically disconnect after being fully charged, so there is no charging safety issues.
Yes, please start the robot from the charging base every time you use it.
The specification of the adapter is 19V/1A. There is no danger below the safety voltage of a human body. To ensure successful re-charging and normal operation, please try to avoid touching adapter or the charging shrapnel.
1. Please place the charging base in an open area.
2. Please start the robot vacuum from the charging base when cleaning, and do not move the charging base during cleaning.
3. Try not to re-arrange the furniture during cleaning, and do not block the robot's cleaning routes.
4. If the cleaning area is large, please place the charging base and robot in the middle and start it to reduce the time needed for re-charging.
5. Do not put the charging base in the corner, such as the corner of the wall, the corner where the furniture and the wall form a right angle, or the gap between two pieces of furniture.
6. Do not place objects that reflect light around the charging base, such as mirrors, brightly painted furniture or other electroplated objects. These objects have a strong reflective ability and will reflect infrared rays and cause interference to the robot.
1. Low battery - red light.
2. Charging - red light/blue light flashes.
3. Fully charged - the blue light is always on.
P10 robot vacuum is equipped with anti-fall sensors. It will automatically turn after detecting staircase or steps.
Many sensors of this robot use the principle of infrared light. There is more infrared light interference under strong light, which will affect the normal operation. Please avoid using P10 robot vacuum under strong light.
1. Please check if the filter of the dustbin is blocked, and restart the robot after cleaning it.
2. Please check if the filter is wet, which may cause blockage of air path, resulting in no suction (Note: the high efficiency filter cannot be washed with water, please dry it or replace it).
3. Insufficient battery level, please check the remaining battery of the robot vacuum in the APP.
1. If the noise becomes louder, it may be caused by hair or other foreign objects tangled on both ends of the main brush.
2. Decreased cleaning effect may be caused by the dirt and smudge on consumable parts such as main brush, side brush, HEPA filter, etc. Please replace the consumable parts accordingly.
1. All liquids: such as water, cleaning liquid, etc.
2. Sharp objects: such as pins, glass, etc.
3. Powdered garbage: such as lime powder, etc.
4. Flammable material: such as gasoline, cigarette butts, printer toner, etc.
This robot is suitable for dry floors of indoor residential area, such as wooden floor, tiles, low-pile carpets (≤1cm).
1. The squeaking sound may be generated by the lateral friction of the wheels when the robot turns.
2. It is recommended to remove the hair or foreign objects entangled around the main brush and maintain it regularly.
3. Please check if the main brush is making the squeaking sound. You may remove the main brush and compare the noise before and after. If there is no difference between before and after, there may be something wrong with gearbox or motor. Please contact customer support.
1. The effective distance of the remote control is within 5 meters, and the robot will not be controlled beyond this distance.
2. When using the remote control, please make sure that the remote control is pointed at the robot and not blocked.
3. Please check if the battery level of the remote control is insufficient. Please replace the battery and ensure the battery is installed correctly.
4. Please make sure that the power switch at the side of the robot is turned on. If the remaining battery is insufficient, please charge the robot first.
5. Please wipe the infrared transmitter on the remote control and the infrared receiver on the machine with a piece of clean dry cloth.
Please check if there is any foreign object stuck on the left and right wheels.
1. Please check if the robot is too far away from the router or mobile phone.
2. Please check if the network usage permission is granted in the APP.
3. Please check if the router is a 2.4GHz network. Please set the router's encryption security to the lowest.
4. Please check if the Wi-Fi password and account number are entered correctly.
5. Please use another mobile phone as a hotspot to conect, and check if the connection failure was caused by the abnormal router network.
6. Please try to reset the Wi-Fi by pressing and holding the power button for 6 seconds, and then connect the robot to the network again.
7. Please refer to the APP connection guide video.
If the above cannot solve your question, please contact customer support.
